1.F: Do I have to pay the sales tax?
  A: No, there is no sales tax on our website

 

 2.F: What are the accepted payment methods ?
  A: We accept Credit Cards (Visa only) and bank transfers.

 

 3.F: Do you accept international orders?
  A:

We can ship your order almost anywhere in the world.

 

 4.F: Can I pay over the phone?
  A:

I'm sorry, we do not accept payment by phone at this time. Please visit our website, select your favorite products and complete the payment online.

 

 5.F: Is my payment secure on your website?
  A:

All online payments are safe and reliable. Our website creates a secure trading environment. The ordering system we use is the industry standard for encryption technology - protecting the private information you register on our website. If your browser and your local network support encrypted data transmission, the encryption system can protect you from security and peace of mind.

 

 6.F: What can I do if I make a mistake while paying with my Credit Card?
  A:

If you are trying to use credit card payment but you get an error message, please go back and place an order again. Your previous orders without payment will be canceled within 24 hours. Please check with your credit card company to make sure your card is available.

 

7.F: What can I do if I can not complete an order online?
  A:

If this issue occurs, follow these steps: First, clear the cookies, restart the browser, disable the firewall, and try again. Second, if the problem persists, please change another computer or another internet browser, eg. For example, Firefox, and then try. Or you can try to log in after a few hours. If the above steps do not work, you can contact us.

 

Questions about order processing:

 1.F: Are all your items in stock?
  A: In general, all our products listed on the website are available. But occasionally some items may be out of order due to heavy demand. If you pick up and pay for an item, but for any reason are unavailable, we will contact you as soon as possible and either suggest that you choose the other similar item or make a prompt refund to your account.

 

 2 .F: Can I change my order after my credit card has been charged?
  A: Please note that it is difficult to make changes and cancellations after the order has been placed and processed. If you want to change your order, please click on the button to contact us. We will do our best to meet your needs. But once your order has been shipped, the order can no longer be changed or canceled.

 

 3 .F: How can I track my order?
  A: You can check the status of your order at any time by going directly to the links of our customer service via e-mail. Please note that you should have the order number and e-mail address to track the order status. We will send you the tracking number by e-mail. Please note that the website of the operator may not update the records and package status in time.

 

 4 .F: What should I do if my order has not arrived?
  A: Make sure all your orders have been shipped. If your order shows that your package has been sent to the tracking site, and you will not receive it in 2 weeks; Please contact Customer Service for assistance.

 

Questions about customer service:

 1 .F:  How can I return a product purchased on this website?
  A: We design our products to bring quality and performance to the active lives of our customers. The same goes for the customer service. If you need to return or exchange an item, please contact us directly via email for assistance.
Keep the right:
This site reserves the right to make changes to the return and exchange conditions. Special circumstances may require a partnership with business associates. For more information please contact our customer service.

 

 2 .F: How long does it take for the exchange or refund to take place?
  A: The total time consists of two parts. The first part is the processing time. This is the time of your exchange or refund request and our processing.